Privacy Policy

Torn Turf respects your privacy. This policy explains how we collect, use and protect your personal information, in line with the Australian Privacy Principles.

What we collect

We collect only what we need, which may include your name, email address, phone number, delivery and billing address, suburb or postcode, order history, and details you share about your project when you request a quote.

How we collect it

We collect information when you place an order, fill in our contact or quote form, sign up for emails, or contact us by phone, email or social media. Our website also collects basic technical information (such as browser type and pages visited) through cookies and analytics.

How we use it

  • to process and deliver your orders

  • to respond to enquiries and prepare quotes

  • to provide customer support and handle returns

  • to send you news and offers, only if you've opted in. You can unsubscribe at any time.

  • to improve our website, products and services

Who we share it with

We never sell your personal information. We only share it with trusted service providers who help us run our business, such as:

  • Squarespace, which hosts our website and online store

  • our payment providers, which process your payment securely (we never see or store your full card details)

  • Australia Post, to deliver your order

We may also disclose information where required by law.

Overseas storage

Some of our service providers, including Squarespace, may store data on servers outside Australia, such as in the United States.

Cookies

Our website uses cookies to keep your cart working and to understand how visitors use the site. You can control cookies in your browser settings.

Keeping your information safe

We take reasonable steps to protect your information from misuse, loss and unauthorised access, and we keep it only as long as we need it.

Access, correction and complaints

You can ask to see or correct the personal information we hold about you, or raise a privacy concern, by emailing info@tornturf.com.au. We'll respond within 30 days. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Last updated: October 2026