Returns & Refunds

We want you to be happy with every Torn Turf product. Please read this policy before you buy.

Change of mind

We don't offer refunds or exchanges if you simply change your mind or choose the wrong product, so please check product details before ordering. If you're unsure which product suits your lawn, contact us first and we'll happily help.

Faulty, damaged or incorrect items

If a product is faulty, arrives damaged or leaking, or isn't what you ordered, please email info@tornturf.com.au with:

• your order number

• a short description of the problem

• photos of the product and packaging

Please get in touch within 7 days of delivery for transit damage or incorrect items so we can lodge any claim with Australia Post. Once we've confirmed the issue, we'll offer a replacement or a refund. If we need the item returned, we'll cover the return postage.

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits those rights.

Refunds

Approved refunds are made to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank.

Turf, installation and seeding

Turf supply, installation and seeding jobs are covered by the terms in your quote and by the Australian Consumer Law. If you have any concern about a job, please contact us and we'll work with you to make it right.